Return or Exchange Policy

The Clock Shoppe selects only the highest quality items available. If you are not 100% satisfied with your purchase, the following procedures must be followed.

No Hassle Exchange Policy: You must notify The Clock Shoppe within 10 days of receiving package of your intent to return the item. Should you like to exchange an item, the item in question must arrive back to us within 30 days of arriving at the customers address to qualify for exchange. No items will be accepted back after 30 days for any reason. Items returned for exchange must include all packing materials in new condition, no items can be accepted if cartons are written on, labels removed, defaced, etc. A “Return Authorization (RA)  Number” must be received from our Customer Service Department (See Below) before any item can be returned.

Faulty Merchandise Policy: In the event that your item was received in less than perfect or non-working condition, please notify our Customer Service Department (See Below) for a Return Authorization (RA) Number. No items will be accepted back after 30 days for any reason. Items returned for any reason must include all packing materials in new condition. No items can be accepted if cartons are written on, labels removed, defaced, etc

Return For Credit Policy: If a “return for credit” item included free shipping, shipping charges will be deducted from your credit to cover outgoing shipping charges. A 15% restocking fee will also apply on return for credit items. A “Return Authorization (RA) Number” must be received from our Customer Service Department (See Below) before any item can be returned.

Back Orders: In the event an item is not available at the time the order is placed, you will receive notification by email of its expected availability date. You do not need to take any action unless you would like to cancel the order. We will notify you of the status of the item and advise you when it ships. It is the customer’s responsibility to cancel orders they no longer want. To cancel an order you must receive a cancellation number from our Customer Service Department (See Below).

Manufacturers' warranties are processed by the product manufacturers. For warranty concerns, questions or repairs, please contact the manufacturer. We are happy to assist you with contact information.


Customer Service Information:
The Clock Shoppe
330 West State Street
Sycamore, IL. 60178
Phone:  815-895-6488
Fax:  206-203-2620
Email: info@sycamoreclockshoppe.com